Return and Refund Policy
Effective Date: 8/25/2026
Cancellations & Refunds
At Hosting Outdoors, we aim to make our return process clear and straightforward. You can cancel your order any time before it ships, free of charge (exceptions apply, such as custom orders, see below).
If you have questions, please email support@hostingoutdoors.com or call us at (407) 499-8494.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach our team during business hours at (407) 499-8494, through chat, or by email at support@hostingoutdoors.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded, as these products are put into production specifically for your order. Custom order brands include Arteflame and Fire Magic Kitchen Islands.
Once you place your order, production begins on your specific unit. Your product is covered by the manufacturer's warranty as stated on the product page. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for custom and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout the return and exchange process.
Due to increasing freight shipping costs, outright returns will incur a 25 percent restocking fee plus return shipping costs. If you are replacing the product with something else, we may be able to help offset some of these costs depending on the product.
Shipping Times
We provide estimated shipping times on each product page. Orders are processed within 1 to 3 business days and typically delivered within 5 to 8 business days after processing.
Delays occasionally happen and are sometimes outside our control. We appreciate your patience if this occurs, and we will keep you updated on your order status.
Please Read the Following
When you make a purchase from Hosting Outdoors, you acknowledge the following:
I understand I am responsible for inspecting my package upon delivery, and for noting and photographing any damage, providing this to Hosting Outdoors within 24 hours of delivery.
I understand I am responsible for the cost of return shipping, and for the cost of shipping a replacement product in the case of an exchange.
I understand that products must be returned unopened and unused, and that a restocking fee may apply.
I understand that once my order has shipped, I am not eligible for a full refund, and that return shipping and restocking fees, typically around 25 percent, will apply.
I understand that I have a return window of 30 days in total, and damage or issue must be reported within 24 hours of arrival.
Damages
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, note it when signing for delivery. If your item arrives damaged, send photos of the damage, the box, and the SKU, along with a brief description, to support@hostingoutdoors.com within 24 hours of arrival. We will work with the carrier to resolve the damage claim. Freight damage not reported within 24 hours of arrival cannot be claimed.
Warranty
Warranties vary by manufacturer. Please see individual product pages for specific warranty terms and coverage. Warranty claims cover manufacturing defects and do not cover damage from normal wear and use over time. If an item arrives damaged and is not reported within 30 days, it will not qualify as a warranty claim.
Returns
Hosting Outdoors' default policy is that customers are responsible for return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
Refund and return terms, including applicable warranty coverage, vary by manufacturer. Please see individual product pages for details, or contact support@hostingoutdoors.com with any questions.
- After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
- Refunds are issued to the original payment method within 14 days after we receive and inspect the return
- If you prefer, we can send a replacement item instead of a refund
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If only one of the two items is returned, you will receive a replacement of that item or store credit for its individual value. If your order has shipped, you will be responsible for actual return shipping charges and, depending on the manufacturer, a possible restocking fee. Refunds will only be issued to the original payment method used at checkout.
Chargebacks
If you have not received your product, or have an issue with a product you did receive, please contact us first at support@hostingoutdoors.com or (407) 499-8494 so we can help resolve it directly. Fraudulent chargebacks may be reported to our payment processor and pursued through appropriate legal channels.
Contact
For any questions, contact support@hostingoutdoors.com or (407) 499-8494.
Kung Pao Digital LLC (d/b/a Hosting Outdoors)
9729 Waterway Passage Dr, Winter Garden, FL 34787
By using this site, you agree to the terms of this Return and Refund Policy. If you do not agree, please do not use the site.